Nursery and Pre-School Photography FAQs


The Photoshoot

Q. I would like to have my child’s photo taken. Am I under any obligation to buy from you?

A. Absolutely not. In the unlikely event you don’t like the images we have produced for you just return the proof sheet back to your group.

Q. How many photos will I get to choose from?

A. We aim to provide 4 colour and 4 B&W images per child, and then a further 4 colour and 4 B&W per sibling group. Each set will come on a separate proof sheet.

Q. Can we bring siblings along to have photos with our child who attends Nursery?

A. Of course you can! Please speak to your group to arrange this.

Q. Can we bring props or my child's toys to the shoot?

A. Yes please do! Be as imaginative as you'd like - It's also a great way to personalize you child's photo shoot.

Q. Do you just do photo shoots at Nurseries?

A. No, we also do Pre-Schools, Toddler Groups - All kinds of different groups! Please give us a call to find out if we can do your group.

Q. Some photographers aren’t DBS checked. Are yours?

A. Yes, all our photographers have enhanced DBS checks, and are able to produce certificates upon request.



Q. Can I spread your special offers 1 and 2 over multiple proof sheets?

A. Yes you can, but please note our special offers are valid strictly per household.

Q. Can I mix images or change the sizes for the Small or Large packs?

A. Sadly not. We provide these packs as 'single image' packs to replicate old style school packs, and they cannot be modified.

Q. I think I've missed the deadline date for ordering. Can I still place an order?

A. Of course, just fill out your proof sheet as normal and send it directly to us. Please add £6 to your order for post and packaging. We send everything out in very secure packaging, and everything is sent recorded delivery for peace of mind.

Q. Your order sheet doesn’t have a particular size I require. Can you print other sizes?

A. Yes we can. We can pretty much print any size you require – please call the office for a quote.

Q. There seems to be some blemishes on my child. Can this be edited?

A. If there is something you would like changed, please call our office to discuss this. We will let you know if it is possible.

Q. Can you print on canvas?

A. Yes we can - We have a few canvas sizes available on our canvases section but we can also print any size, so if there's a particular size you require, please call for a quote.

Q. Once I have bought my CD am I able to make full use of the images?

A. Yes, we provide a copyright release form with the CD. This allows you to upload your images to social media and have them printed by any High Street shop or online photography website offering this service.

Q. What size am I able to print up to from the images included on my CD?

A. We supply images cropped to 10x8” at 305 dpi. These are the same files we print from and should print up to 16x12” without quality loss.  Please note we are unable to give assistance with using third party printing companies.


My Order

Q. When will I receive my order?

A. We aim to have orders back with the Nursery or Pre-School within 10 working days of receiving them at the office. Please note that if you are quick to return your order to the group it may be another week or two until the group send the orders to us. Orders placed with us directly may take slightly longer depending on the time of year.

Q. My print looks slightly trimmed from the image on the proof?

A. Sometimes this occurs as we print to the most popular print sizes and through no fault of our own, they are different ratios. We feel it best to print on the most common sizes, as these sizes are easy to purchase frames for. If you've ordered a 10x8 inch print for example, it will be exactly how it appears on the proof sheet. However, If you've ordered a 6x4, it is a narrower rectangle (6:4 Ratio compared to a 5:4 ratio for 10x8 inch print.) so may appear different. If you would like any further information on this, please call the office.

Q. I have not received my order, why is this?

A. We do our best to turn orders round as quickly as possible, but on rare occasions there may be a reason that we cannot process your order. Usually we will attempt to contact you on the phone number provided, or through the Nursery or Pre-School. Please ensure that your order form and proof sheet is submitted to us either through the group, or directly to us by post. If you have placed an order with us that you have not received please call the office will the relevant information to hand (image numbers, payment method) and we will investigate.

Q. I am unhappy with my prints. What can I do?

A. In the unlikely event you are anything but 100% happy with your order, simply return the prints you are unhappy with to us. Enclose a quick cover letter explaining why you are unhappy with phone number and return address on and we will get it sorted for you as quick as possible. We can replace your unwanted prints for a different image of your choice or give you a refund.

PLEASE NOTE you must register your complaint with us no later than 14 days after receiving your prints. Also due to the nature of the product we are unable to give refunds on CD's.

Q. Who owns the copyright to my images?

A. Concept photography owns the copyright to all images taken at our photo shoots. However, we always ask permission if we wish to use anyone’s image for advertising or display purposes.

Q. How can I contact Concept Photography?

A. By phone on 01179 558100. Lines are normally open Monday to Friday 9am to 4pm excluding bank holidays. These hours may be shorter at quieter times of the year. If you do not get through please leave a message with as much information as possible and we will get back to you as soon as we can. Please note that we do not have a monitored email address.